Booking & Cancellation Policy

When you book a tour or activity through DubrovnikTickets:

1. **Selection**: Choose your tour, date, and number of participants 2. **Payment**: Complete secure payment through our platform 3. **Confirmation**: Receive instant booking confirmation via email 4. **Voucher**: Your confirmation serves as your booking voucher

Present your booking confirmation (printed or digital) at the meeting point on the day of your activity.

All prices displayed on DubrovnikTickets:

Special offers and discounts are applied at checkout and cannot be combined unless specified.

We accept the following payment methods:

All payments are processed securely. Your financial information is never stored on our servers.

Our standard cancellation terms (individual tours may have different policies as indicated):

**Free Cancellation**: Cancel up to 24-48 hours before the activity start time for a full refund.

**Late Cancellation**: Cancellations made less than 24 hours before the activity are generally non-refundable.

**No-Show**: If you fail to arrive at the meeting point, no refund will be issued.

Always check the specific cancellation policy on each tour listing, as terms may vary by operator.

To cancel a booking:

1. Locate your booking confirmation email 2. Click the cancellation link provided, or 3. Contact us at [email protected] with your booking reference 4. Cancellations are processed within 24 hours

Refunds are processed to the original payment method within 5-10 business days.

Need to change your booking?

Modification requests should be made at least 48 hours before your activity. Contact us at [email protected].

If a tour is cancelled by the operator due to weather:

The operator will contact you directly if weather affects your booking. Check your email and phone for updates.

In the rare event an operator cancels a tour:

DubrovnikTickets is not liable for cancellations made by operators but will support you in resolving any issues.

For cancellations due to:

Please contact us with supporting documentation. We will work with operators to find a fair resolution.

We strongly recommend purchasing travel insurance for coverage against unforeseen circumstances.

Refund processing times:

Please note that your bank may take additional time to reflect the refund in your account.

For booking questions or assistance:

Email: [email protected] WhatsApp: +385 91 123 4567

We respond to all inquiries within 24 hours.